Brand New 2017 Accord EX-L V6 - Broken Timing Belt at 5000 KM - Drive Accord Honda Forums | radio-pro.ru
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post #1 of 139 Old 12-09-2017, 02:07 PM Thread Starter
9th Gen EX-L V6, 2017

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Brand New 2017 Accord EX-L V6 - Broken Timing Belt at 5000 KM

My new 2017 EX-L V6 just shut down and died in the middle of an intersection today and wouldn't restart. I have 5000km on this car, and am totally surprised by what's happened. Not only that, but I called Honda Roadside Assistance and had to wait for TWO HOURS for the tow truck to show up and take my car to the dealer, Westgate Honda in London, Ontario.

I called the dealer after waiting for roadside assistance for 45 minutes, and asked the dealer if they could call another tow truck company. Currently Honda Roadside Assistance contracts with CAA (the Canadian equivalent of AAA) for roadside assistance, and the service is extremely slow. There was no blizzard or bad weather of any type today, so there was no good reason for the holdup. The dealer told me that there was nothing they could do, despite the fact that I bought both a new Accord and an Odyssey from that dealer last month. I find this treatment extremely poor, and will be looking for my money back on this car.

I have been driving for 30 years now, buying new and used vehicles along the path of life. Other than an old carbeurated Dodge Dart that I drove from the prairies to the Colorado Rocky Mountains, I've never had a major failure in a car ever. I don't think Honda is the company it used to be, despite all of the usual claims by the dealer about reliability and resale. I'm going after Honda and the dealer for this, and I won't relent. Will keep the thread updated.


2017 Honda Accord EX-L V6 (9th gen)
2017 Accord Coupe EX 18" wheels
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post #2 of 139 Old 12-09-2017, 02:28 PM
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Sic'em, boy. When you are done, go trade in that jalopy for a Dodge. Any Dodge.

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post #3 of 139 Old 12-09-2017, 03:51 PM Thread Starter
9th Gen EX-L V6, 2017

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Originally Posted by jimijam View Post
Sic'em, boy. When you are done, go trade in that jalopy for a Dodge. Any Dodge.
Funny thing is that my last Dodge minivan was in better shape at 120,000km than the Honda at 65,000. Leaking inside the door, wobbly steering, brakes gone, harsh ride....

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2017 Accord Coupe EX 18" wheels
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post #4 of 139 Old 12-09-2017, 04:22 PM
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post #5 of 139 Old 12-09-2017, 04:25 PM
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Quote:
Originally Posted by Jayzonk View Post
I have been driving for 30 years now, buying new and used vehicles along the path of life. Other than an old carbeurated Dodge Dart that I drove from the prairies to the Colorado Rocky Mountains, I've never had a major failure in a car ever. I don't think Honda is the company it used to be, despite all of the usual claims by the dealer about reliability and resale. I'm going after Honda and the dealer for this, and I won't relent. Will keep the thread updated.


I'm done with all things Honda.

Quote:
Originally Posted by Jayzonk - 10-31-2017, 03:11 PM View Post
I guess my feeling is that all of the manufacturers are pretty efficient, and they can all build a car of a certain quality at a certain price. You can hardly fault Honda for anything more than you could Kia or Toyota or Hyundai or Volkswagen.

If cars are being built to a specific price, my feeling is that Honda likely fits that price with more value/reliability than the other brands, which is backed up by a second place top resale value for the Accord (Kelly Blue Book).
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post #6 of 139 Old 12-09-2017, 05:19 PM
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Quote:
Originally Posted by Jayzonk View Post
I don't think Honda is the company it used to be, despite all of the usual claims by the dealer about reliability and resale. I'm going after Honda and the dealer for this, and I won't relent. Will keep the thread updated.
You'll experience similar issues with other manufactures too unfortunately. Nonetheless, report back on how things materialize.

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post #7 of 139 Old 12-09-2017, 05:36 PM Thread Starter
9th Gen EX-L V6, 2017

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You'll experience similar issues with other manufactures too unfortunately. Nonetheless, report back on how things materialize.
I think I'll experience similar issues with similarly priced cars. I'm thinking it's time to pay the premium price and get a premium car. Perhaps Lexus or Cadillac. Not sure on Caddy reliability.

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post #8 of 139 Old 12-09-2017, 10:08 PM
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The only American cars I really care about are muscles/ponies and 'Vette/Viper. I just don't think American family cars are that great.
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post #9 of 139 Old 12-10-2017, 03:08 AM
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Why do I have the feeling this is going to turn out to be the OP ran out of gas?

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post #10 of 139 Old 12-10-2017, 04:59 AM
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There really is not much the dealer can do about getting the CAA to send a tow truck faster.
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post #11 of 139 Old 12-10-2017, 08:17 AM
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I find this treatment extremely poor, and will be looking for my money back on this car.
Good luck with that. Why not wait to see what they find out about the car and how they handle the repair before acting like an over-privileged pouty jerk?

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I think I'll experience similar issues with similarly priced cars. I'm thinking it's time to pay the premium price and get a premium car. Perhaps Lexus or Cadillac. Not sure on Caddy reliability.
Yeah, neither of those brands EVER have any issues.

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Why do I have the feeling this is going to turn out to be the OP ran out of gas?
I, for one, would not be the least bit surprised. But if that were to be the case, I'm sure we'll never hear about it.

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post #12 of 139 Old 12-10-2017, 09:19 AM
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Sorry to hear your problem. I hope you will get your problems resolved to your satisfactory. The fact about honda's known reliability is history, long gone; it is unreal nowadays, they are behind, used fake metals, I guess, or what do i know; maybe Zayzonk knows better. Most people, including myself, assume its reliability is to be the same as from decades back, and that is no longer the case. Honda has fallen behind the top reliability list, and that is fact. Once the car is bought, it is tough to get your money back; any dealer out there will promise you the world when you buy, but when it comes to problems, they don't know you, never heard your name, don't recall anything you talk about. Unless you are rich, drop that crap in the feces hole, and buy another car. Your best bet right now is Toyota or Lexus. Look it up yourself and see if what i said is wrong. Look at Sears products as an example; they used to last your lifetime. It is a shame a 2017 Honda car fails in the middle of the street; POS if it was my 2017 of any car; waiting for 2 hours for the tow truck to come is insane. That is what you get for free road service when they throw that in with the purchase. Did you miss the part where they said "Free with all day waiting". But, I think that's what it is if it happened on the weekends or after hours. At least you were lucky that no other motorists were yelling to "move the piece of crap out the way, don't block the traffic, and go buy a new car".

Wait, they are going to do something to it, then said "it's normal"; you probably turned it off accidentally, got panic, and didn't know how to start the car; do their dancing tunes and send you on your way. Yeah, all cars have problems; that's right; so "Poor QA" is not so poor. What happened to their engineers. I thought they know what they are doing. I guess, no human is perfect too. Crap happens...

It would be helpful if you could post your problems where new prospect buyers can search, find, and be aware of the problems before they buy a new car; and if it broke down a block from the dealership, it won't break their nerves or heart attack; they should know new car break down is normal; even though I never heard such thing is mentioned from the dealers when they sell new cars.
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post #13 of 139 Old 12-10-2017, 09:37 AM
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Was any reason given for the lengthy tow truck wait considering good weather?

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post #14 of 139 Old 12-10-2017, 10:20 AM
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Was any reason given for the lengthy tow truck wait considering good weather?
This is the reason for the slow service: "Currently Honda Roadside Assistance contracts with CAA (the Canadian equivalent of AAA) for roadside assistance, and the service is extremely slow."

CAA and in the USA AAA contracts with local tow companies, but they only get $6.00 to $10.00 for a CAA/AAA service call. No incentive to hustle a new car, which is under warranty, back to the dealer. The tow company know before they head out that they are not going to be able to sell a battery, or do mechanical work on the car.

If have other work that makes them money, they do that first before they go for the CAA/AAA call.

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post #15 of 139 Old 12-10-2017, 10:31 AM
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What Car Company has the best Roadside Assistance?

Cadillac is still in business?

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