Originally Posted by AccordinLyVietz
Looking to order to a few items from this dealer and was wondering if any member has any experience with this site.
Yes, I've had experience with this site. A TERRIBLE experience, here is my story:
I have a Honda Civic 2001 LX, coupe automatic with about 82k miles on it. I was overdue for a timing belt and water pump replacement, so I thought I should get my ass on it.
I went to hondapartsnow and bought all the necessary parts I needed. The part for the timing belt that I ordered was 14400-PMM-A02. So anyway, I took it to a mechanic, he took all my parts, did the work, cost $310 for labor, done (all the parts I bought were a total of $125 after shipping).
Anyway, so I'm driving to another city which is about 250 miles away, half way there, I'm doing 60-70 MPH on a major highway when all of a sudden I hear a noise and notice my accelerator doesn't work anymore. I panic and pull over to the side of the road. Turn off my car. Wait, try to turn it back on, doesn't turn on.
Awesome. Get my car towed to a Pepboys (ugh). I call a friend who comes gets me (100 miles away) and leave my car there. Finally they determine that the wrong belt was installed in my car. The part they found in my car is a 14400-P2F-A01. WTF? Anyway, I go back down and pick up my car.
I checked my invoice on the parts I ordered, I definitely ordered 14400-PMM-A02. I went back to the repair shop and they said they installed the parts I gave them, and that they have no other spare timing belts around so they couldn't have accidentally installed another part. The guy said I should take it up with the supplier (which I'm currently doing), though he said if they don't help me he is willing to refund half of the labor.
I called the supplier, they are only willing to refund that specific part ($20 total) and that's it. At the moment I'm just going to call the credit card company and dispute the entire invoice amount ($125). I suppose I could try to take them to small claims court but it may be more trouble than it is worth.
The mechanic that did the work gave me a refund for $200 of the labor, so he was pretty nice about and took care of me. I'd still recommend him simply because of his customer service.
So essentially, if they mess up, they won't take care of you at all. I wouldn't shop with them at all. There are plenty of other places to get Honda OEM parts.