is a legit site? - Page 2 - Drive Accord Honda Forums |
LinkBack Thread Tools Search this Thread Rating: Thread Rating: 4 votes, 5.00 average. Display Modes
post #16 of 22 Old 04-30-2014, 09:02 AM
My First Post

Join Date: Apr 2014
Posts: 1
Thanks: 0
Thanked 1 Time in 1 Post
Angry is not recommended

I feel ripped me off on shipping and handling!! I live overseas (military affiliated) and own a Honda Odyssey which they do not sell over here. I needed an oil pan and my Honda shop couldn't get one till June so I decided to order from does not ship overseas so I had the part sent to my brother in law and paid the extra $45.00 to ship it 2nd day UPS AIR and then he was going to FedEx it to me overseas. My car is in the shop waiting on this part so it was important to me to have this expedited as quickly as possible.
My brother in law waited around for it until Monday when he had to leave town for a job. He called a friend to come by the house everyday and check for it. The part did not arrive until TUESDAY after 4PM. OK, fine. It took much longer than what I had paid for (remember, ordered Thursday and arrived the following Tuesday) but they do not count weekends. Again, fine, but it was still 3 business days later that the part came in per FedEx receipt of drop off.
I called and spoke with someone asking to have my 2nd day FedEx Air charges of $45.00 dropped as it did not come in 2 days. He passed me on to his "manager" who proceeded to read their policy on S&H over the phone verbatim in a very condescending voice. Seeing as it did not address my situation I challenged his time line of 2nd day delivery upon which he gave me a "song and dance" on it doesn't take into account the processing of the order......really? Soooo..........2nd day Air Delivery doesn't really mean 2nd day Air Delivery....according to it means as soon as it is "processed"......conveniently that really means "whenever it gets there we can tell you whatever we want as you have no idea what processing means".
My biggest gripe with the company is that denies any responsibility for the goof up. In fact, the manager at was unapologetic, unprofessional and acted like this was all due to MY ignorance on how a company works. Shame on him. refuses to reimburse my $45.00. Fine, I can afford $45.00, but, was wrong and then not to admit or take responsibility for it when it could have been someone on the other end of the phone that may NOT have had the extra $45.00 really irks me.
I have not received the part so can't speak to that but I can speak to and their failure in customer service and shipping policy. With so many online parts companies available I would suggest you take your business elsewhere and enjoy the customer service that does NOT provide.

rbwalker06 is offline
The Following User Says Thank You to rbwalker06 For This Useful Post:
Sonya in TX (03-08-2015)

post #17 of 22 Old 05-13-2015, 06:05 AM
My First Post

Join Date: May 2015
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Ordered some items and they still havent shipped 5 days later. Will not use again.

goodguy2k2k is offline
post #18 of 22 Old 05-19-2015, 07:22 AM
Car so nice, bought twice

drowned12's Avatar

Join Date: Oct 2012
location: Chandler AZ
Posts: 4,311
Thanks: 14
Thanked 547 Times in 409 Posts
Originally Posted by goodguy2k2k View Post
Ordered some items and they still havent shipped 5 days later. Will not use again.
What items did you order? Lots of parts have to be shipped to the dealer from the regional / main Honda warehouses and then they ship them to you. The only parts a dealer is going to have in stock is going to be more common consumables or stuff their service techs are likely to break and need replacing.
drowned12 is offline

post #19 of 22 Old 07-12-2016, 10:24 AM
1st Gear

Join Date: Jul 2016
Posts: 5
Thanks: 0
Thanked 3 Times in 1 Post
After doing some research I ordered a case (30) of the -A01 oil filters as listed on their website. The filters showed up a few days later, and I was delivered the -A02 filters, which are inferior, rebadged Fram filters.

I contacted Ryan with customer service and he issued an RMA for the return of the filters. The RMA listed the correct filter number (A01). I had to ship the filters back at my own expense ($22) A couple of days later he told me they had received the filters back, and that they would issue a refund, less the 20% restocking fee. I told him I would dispute the charge with my CC company, as the incorrect filters were delivered. I initiated the charge back. Two months later, they responded to my credit card company saying "they had never received the filters, and the RMA response form was illegible. Further, reception of an RMA does not mean that the buyer had shipped the products back". The RMA was folded up and returned in the box of filters per their instructions! The response was provided by Nick M.

I am furious. I have tracking confirmation from UPS showing that the filters were delivered and signed for by someone named Amauno. We are on to round two now, and I am waiting on a return call from my CC company.

I will post on every forum that I am a member of about this company and their lack of customer service. I will NEVER recommend them to anyone and I will do my very best to make sure no one else ever orders from them, either. This is easily the worst experience I have ever had with any online vendor

Edit: I know a first post on a forum makes me look bad, but I have been part of online communities for the last 15 years. This is my most negative experience to date with any company, in any area of business.
Kaiser_ is offline
post #20 of 22 Old 07-12-2016, 12:17 PM

Join Date: Aug 2013
location: Dallas
Posts: 2,258
Thanks: 305
Thanked 176 Times in 167 Posts
There's a current thread and the OP is furious at them. They sound pretty squirrely. - Worst vendor in history

2009 EXL V6 Sedan
Royal Blue
35% tint
OEM fogs / 22mm Progress RSB / Ultra Racing FSB / Koni FSDs / Modulo grille / debadged trunk /

Previous cars: 2003 EXL V6 Accord Coupe
1995 Accord EX Sedan
1985 Mercedes 300 Turbodiesel
1989 Volvo S90 Turbo
slimm1469 is offline
post #21 of 22 Old 07-12-2016, 01:09 PM
1st Gear

Join Date: Jul 2016
Posts: 5
Thanks: 0
Thanked 3 Times in 1 Post
Slimm, that was me. I posted in this thread, than thought a new thread would get more exposure. The mods have moved that thread to this subforum, which I guess was probably the place to put it.

Still, the point remains...they're a shady outfit that will completely bend you over, if given the opportunity.

Google reviews are even less favorable. 2/5 stars. Wish I had looked a little harder prior to ordering.
Kaiser_ is offline
post #22 of 22 Old 08-09-2016, 08:10 PM
My First Post

Join Date: Aug 2016
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Success!

Oops. Looking to review Honda Part World. Wrong site.
Hammie is offline


Quick Reply

Register Now

In order to be able to post messages on the Drive Accord Honda Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
The answer to the random question may be found under the Off Topic section of the forums and in the "Drive Accord Forums" category.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Linear Mode Linear Mode
Rate This Thread:

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to

Related pages

honda accord aux cable95 honda accord alternatorhonda care warranty refund6th generation honda accordhonda crv transmission issues2012 honda odyssey oil capacitycracked brake padspolyfill subwoofer boxwhere is the starter relayfebreze cabin air filter1997 honda civic catalytic converteratlp quad exhausthonda pilot maintenance codesrtv on valve cover gasketobd2 po4202006 honda accord v6 mpg2001 honda civic fender9005 halogen bulb15 kickers l7horsepower chipssupercharged accordnon interference engineslowering springs honda civiclexus isf wheels2003 cadillac cts valve cover gasket2012 honda odyssey oil capacityhonda accord b13 servicedoes a k&n filter save gasplastic reservoir tankhow to repair hole in bumperwhat does tpms mean on a honda1998 honda accord ex v6 specseagle eye halo headlightshonda financial account2001 honda accord trunk latchcrosstour leaseaccord 0-602004 honda accord body kitsedead sound deadenervsa light on honda accord2006 honda accord radio code resettime sert spark plugk20a swaphot shot fogger directionsare honda accords front wheel drivehow to reset a viper alarmproact ceramic padshonda accord 2007 enginehks forumfront disc brake replacement costxm radio ebayzaino cleaneracura tl aspec wheelsidler pulley symptoms1999 honda accord oxygen sensor replacementh11 lamphonda technical service bulletinsvalvoline maxlife transmission fluidhigh idle in park93 honda civic bolt patternhonda cvt transmission reliabilityhow much should i pay for a transmission flushflex pipe leakvolvo seat belt warrantyjiffy lube oil change price syntheticstruts leakingb12 service acura tsxipad dash holderhonda transmission repair costhonda engine codes explained7th generation accordbattery for 2004 honda accordmaaco package prices