EXLedusa--where have they gone? - Page 2 - Drive Accord Honda Forums | radio-pro.ru
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post #16 of 112 Old 03-18-2016, 09:38 AM
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We are so sorry for the inconvenience.
Last few month was really bad months for us, before that, we used to have a good customer service.
I cannot say details of the problem we had for last months (Scam), however,
we took a lot of loss from that and we changed most of our employees.

However, we just started the new customer service system and the questions will be answered in 48 hours.

We are so sorry for the inconvenience!

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post #17 of 112 Old 03-18-2016, 09:40 AM
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Quote:
Originally Posted by Chemist View Post
Let's get a proper perspective, if you order a $5 part it is not the same as ordering a $500 part. I have placed multiple orders with them; and yes, the communications have not always been there, but Jin does right by you. Remember, not everything is in stock and they need to import them from South Korea, so they place batch orders and wait for shipments to arrive. Remember you are not the center of the universe (with that $5 order).
-Mike
Sounds like disparate treatment. Can you get sued for that?

Good thing you are not the owner.


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post #18 of 112 Old 03-18-2016, 10:21 AM
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Originally Posted by exLEDusa View Post
However, we just started the new customer service system and the questions will be answered in 48 hours.

We are so sorry for the inconvenience!
Hello exLEDusa,

I appreciate you coming here and answering the concerns of the posters. One of the things I look for in a vendor is the fact that they respond to the feedback from customers. It shows that they do care.

My posts above about customer service/disservice were very general, applied to any company. They happened to appear in a thread about exLEDusa, but they did not aim at exLEDusa in particular.

I'm glad that you've recognized and are fixing the problem with the system, whatever they were. I'm sure customers and potential customers will see the efforts.

Best regards, and best wishes to your business.
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post #19 of 112 Old 03-18-2016, 02:24 PM Thread Starter
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I'm hopeful everything will work out and I'll be patient. But I wonder in a case like this if a company shouldn't stop taking payments and orders during a time that is that disruptive to their capacity to serve their customers. I know it's a tremendous temptation to keep money coming in but I know I would have felt better if I'd just been told that they weren't taking orders than to be dangling for two and a half weeks with zero communication. I still have not heard when they will ship their product, which incidentally was one of their very best sellers, not an obscure item.


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post #20 of 112 Old 03-18-2016, 04:47 PM
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Originally Posted by hdtouring View Post
Hello exLEDusa,

I appreciate you coming here and answering the concerns of the posters. One of the things I look for in a vendor is the fact that they respond to the feedback from customers. It shows that they do care.

My posts above about customer service/disservice were very general, applied to any company. They happened to appear in a thread about exLEDusa, but they did not aim at exLEDusa in particular.

I'm glad that you've recognized and are fixing the problem with the system, whatever they were. I'm sure customers and potential customers will see the efforts.

Best regards, and best wishes to your business.
Thank you very much!


Quote:
Originally Posted by hpwjr View Post
I'm hopeful everything will work out and I'll be patient. But I wonder in a case like this if a company shouldn't stop taking payments and orders during a time that is that disruptive to their capacity to serve their customers. I know it's a tremendous temptation to keep money coming in but I know I would have felt better if I'd just been told that they weren't taking orders than to be dangling for two and a half weeks with zero communication. I still have not heard when they will ship their product, which incidentally was one of their very best sellers, not an obscure item.


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We are very sorry for the inconvenience, please PM me, thank you so much!
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post #21 of 112 Old 03-18-2016, 04:59 PM
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Hi exLEDusa,

Please check your PM.
I ordered my lights couple months ago and had some issue but it was never got resolved or responded.

Thank you!
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post #22 of 112 Old 03-18-2016, 05:31 PM
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Hi exLEDusa,

Please check your PM.
I ordered my lights couple months ago and had some issue but it was never got resolved or responded.

Thank you!
Checked, thanks!
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post #23 of 112 Old 03-19-2016, 11:48 PM
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post #24 of 112 Old 03-19-2016, 11:49 PM
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Originally Posted by ahvl View Post
Hi exLEDusa,

Please check your PM.
I ordered my lights couple months ago and had some issue but it was never got resolved or responded.

Thank you!


I've had the same experience. Attempted to contact multiple times with no response. I'll send you a pm.

Thanks

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post #25 of 112 Old 03-21-2016, 07:17 AM Thread Starter
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Well five days ago I finally heard from EXledusa. I've heard zero since then. I immediately sent them my order number (which I'd already sent them five times) and nothing since then. Not even an acknowledgement that they received my message. Not real promising.


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post #26 of 112 Old 03-21-2016, 10:50 AM
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Not even an acknowledgement that they received my message. Not real promising.
Thanks for the update. As you said, not real promising.

"You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time."
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post #27 of 112 Old 03-21-2016, 12:06 PM
Stock Pssh...Yeah right!

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Guys I have personally went to their place of business. It's a small place and im sure things take time. If your not comfy and your in Cali. Stop by their place and they'll hook you up. I've never had a problem with them personally.

Traded my Sport for a V6 Coupe
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post #28 of 112 Old 03-21-2016, 07:31 PM Thread Starter
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Thank you Sport. It's good to know they are around. I don't want to make things hard on people, but it bugs me that they're posting ten percent discount on this site to drum up more business at the very time a half a dozen or so people are posting here that they've not gotten what they've already sold. I don't understand why they can't take a few moments to communicate with the people from whom they've already collected payment.


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post #29 of 112 Old 03-22-2016, 08:56 AM
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I've heard that they get the parts from their home company in S. Korea and have to custom-build every order in-house as they come in. If their staff is only made up of a few people, I can see how they could get overwhelmed easily. That still doesn't really excuse them for not responding to their customers' complaints however...

I do love their products and I've only had one tiny issue with an order that wasn't even worth repeatedly trying to contact them. After one email went unanswered, I just let it go.
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post #30 of 112 Old 03-22-2016, 10:54 AM
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Quote:
Originally Posted by HondaScott View Post
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Quote:
Originally Posted by HondaScott View Post
I'll send you a pm.
Thanks
Thank you so much!


[quote=hpwjr;4993026]Well five days ago I finally heard from EXledusa. I've heard zero since then. I immediately sent them my order number (which I'd already sent them five times) and nothing since then. Not even an acknowledgement that they received my message. Not real promising.

We are here... please send PM, we will take care for you, thanks!


Quote:
Originally Posted by hdtouring View Post
Thanks for the update. As you said, not real promising.
I know many people in here got frustrated, but we are here, please PM or email to me, thank you very much.


Quote:
Originally Posted by Sport2013 View Post
Guys I have personally went to their place of business. It's a small place and im sure things take time. If your not comfy and your in Cali. Stop by their place and they'll hook you up. I've never had a problem with them personally.
Thank you very much...!


Quote:
Originally Posted by hpwjr View Post
Thank you Sport. It's good to know they are around. I don't want to make things hard on people, but it bugs me that they're posting ten percent discount on this site to drum up more business at the very time a half a dozen or so people are posting here that they've not gotten what they've already sold. I don't understand why they can't take a few moments to communicate with the people from whom they've already collected payment.
We had very bad problems with inventory managing for last couple of months, I cannot tell you here about the details but we almost got over the problem...


Quote:
Originally Posted by TH23 View Post
I've heard that they get the parts from their home company in S. Korea and have to custom-build every order in-house as they come in. If their staff is only made up of a few people, I can see how they could get overwhelmed easily. That still doesn't really excuse them for not responding to their customers' complaints however...

I do love their products and I've only had one tiny issue with an order that wasn't even worth repeatedly trying to contact them. After one email went unanswered, I just let it go.
Please PM me and we will take care of you, thank you so much.

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